KGIS offers a wide range of first, second and third line support services to suit customer requirements.

Standard maintenance includes both planned preventative and corrective maintenance services. Preventative maintenance includes system reliability and process improvement reviews and software maintenance and the continuous monitoring, correction and recovery of potential or partial faults.

'Ad Hoc' remote and on-site emergency support services can be offered during both business hours (8x5) and non-business hours (24x7). KGIS provides call-out field support specialists for planned site attendance, technical investigations, resolution of critical or emergency faults or other maintenance activities not normally covered within the scope of our standard maintenance services.

Our hardware repair services comprises the provision of monitored repair and replacement facilities for defective products.

KGIS offers customers a telephone support helpdesk to provide remote support and guidance to enquiries or general queries of a technical or operational nature. The customer is provided with a single point of contact for technical advice and engineering support related to the diagnosis, analysis and recovery of system faults and failures.

Our maintenance service offerings are complimented with a range of spares support facilities for all of KGIS proprietary products.